Refund Policy

Customers can ask this store to review both a qualifying change-of-mind return and a problem with a new OXO item. Exchanges are also accepted when the request qualifies.

Who may request a return

Email bhaijavan864@gmail.com within 30 days after delivery. A new, unused item in its original condition may qualify even if the customer chose the wrong option or no longer wants it. Damaged, defective, incorrect, incomplete or materially misdescribed goods may also be submitted for review; applicable legal rights are not limited by this page.

Approval and mailing

Include the order number, checkout email and reason; provide photos or video for a product issue. Obtain approval before posting the item. We then confirm the correct return destination and instructions. A free prepaid return label is included in the package; contact us if it is missing or lost. Eligible returns are mailed using that label, with no restocking fee.

Exchanges and refunds

An approved exchange depends on the review outcome and available stock. After a refund is approved, we process or initiate it to the original payment method within 10 days. The bank or payment provider may take additional time to show the credit.